Frequently Asked Questions about Stargames Casino

Is Stargames legal in Germany?

Yes — Stargames (stargames.de) is a licensed site run by Greentube Malta Ltd (that’s Novomatic/Greentube). It’s authorised under the new German gambling regulator (GGL) and appears on the official whitelist. In short: this is the regulated German version, not some offshore mirror. That said, the licence also means stricter rules than you might be used to elsewhere — more on that below.

Can I play from outside Germany?

Short answer: no. Stargames.DE is for players who are actually in Germany and meet German residency requirements. The site uses geoblocking and checks — VPNs or proxies can trigger blocks or extra KYC. If you try to pretend you’re in DE, you’ll probably get caught; don’t do that unless you like long e‑mails from compliance teams.

What games can I play?

Only virtual slot games are available under the German licence. Expect the classic Greentube/Novomatic titles — Book of Ra, Sizzling Hot, Lucky Lady’s Charm, Dolphin’s Pearl and friends — but no live casino, table games, progressive jackpots or large multi‑game networks. If you’re a slots fan, you’ll feel at home; if you chase live dealers or jackpots, this version isn’t for you.

Are there special betting rules or limits?

Yes — the regulator sets strict play limits. Maximum stake per spin is €1, and each spin must last at least 5 seconds. Autospin is disabled. These rules slow the pace (and the rate you clear bonuses), which is annoying sometimes, but it’s deliberate — consumer protection. Also remember: the games for Germany often have slightly lower RTPs (roughly around 94–95% for many titles); check the in‑game info for exact numbers.

How do deposits and withdrawals work?

Account currency is EUR. Typical payment options for Germany include Visa/Mastercard, PayPal, Klarna Sofort, giropay, paysafecard and SEPA bank transfer — what you actually see depends on your account and the cashier. Withdrawals normally go back to the method you used to deposit (AML rules). Minimum withdrawal amounts are usually in the €10–€20 range, and once your KYC is done expect about 1–3 working days for the casino to process the payout, plus whatever your bank or provider needs. The casino rarely charges fees, but your bank or payment provider might.

What KYC and responsible‑gambling rules apply?

KYC (ID, proof of address, proof of payment method) is mandatory before your first withdrawal and whenever triggered by account activity. There’s also OASIS — a nationwide self‑exclusion system — and a cross‑operator monthly deposit limit (LUGAS) which defaults to €1,000 per player across Germany. You’ll find session timers, deposit/session limits and other tools in your profile. In plain terms: the system’s designed to prevent chasing losses and to stop problem gambling early.

What about bonuses and wagering requirements?

Under German rules you can get one welcome bonus per player. Wagering rates on bonuses tend to be high — typically around 30x–40x the bonus amount — and only slots count toward clearing them. The €1 max bet rule and 5‑second spin minimum make bonus play slower, so don’t expect to blitz through a big wagering requirement overnight. Also: autospins are disabled during bonus play, and the site monitors for bonus abuse (multi‑accounts, VPNs, etc.).

Is my account safe and how do I get help?

The site uses modern HTTPS/TLS encryption and follows PSD2/SCA rules for payments. There’s device/risk confirmation and transaction monitoring for AML. A dedicated 2FA option might be limited, so check your security settings and use a strong password. Support is available via live chat and e‑mail (German is primary; English often supported). Chat usually gets the fastest answer; e‑mail can take longer — up to a day or so. And yes — apps for iOS and Android exist for the German market if you prefer native apps over the browser.